Refund Policy

Returns
All sales are final. In the unfortunate instance an item is damaged upon arrival, please make sure you alert us by email at: thenakedhearttarot@jilliancwilde.com within 10 days of purchase. A new item will be sent to you immediately to replace any damaged goods free of all charges.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange, your damaged item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase, and images of the damaged product.

Please do not send your purchase back to the manufacturer. Please send images of the damaged product to: thenakedhearttarot@jilliancwilde.com for quality assurance and check. Upon approval, a new item will be shipped to you immediately free of all charges.

There are certain situations exchanges are not granted (if applicable)
Any item that is reported damaged after more than 10 days after delivery.

Refunds (if applicable)
If you are approved, then your exchange will be processed.

Sale items (if applicable)
Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thenakedhearttarot@jilliancwilde.com

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We do our best not to keep you waiting.

Pre-Order

All returns and replacements for the First Edition are now closed. Second edition is now being sourced from a new factory. Hang Tight. There's more deck fun coming soon!